Tony Hyundai Review
Rick E. Health, Wealth, Happiness Honolulu, HI

9/21/20
I gave them one star out of five.
I bought a brand new Elantra in WI. When I shipped myself here to get married, I brought the Elantra, too. I ONLY knew of Tony Hyundai and of course, needed to maintain my car, so I went there.
As I had my car serviced, I enjoyed coffee, the TV, the surroundings and they didn’t mind that I brought work in while waiting. A couple of times I used the shuttle, but a few times, it seemed that the shuttle seemed to be somewhat negotiatle, not on a hard schedule. A few times.
I met one of their sales people and he’s fantastic. Due to this reivew, I will not mention his name. He did a great job of selling my wife and I a car for her. We LOVE our Tucson. My wife’s car had been giving her problems before the new purchase, she gladly offered to trade it in. At that point her Kia Rio (admittedly a tuna can) had around 40K miles on it. The body was not perfect and there was engine issues.
They offered her 500 ONLY for her trade. I understand we had the choice to accept or not, and we did. It still was a ripoff. Obviously we did not want to have to sell it on Craigs List, but I am sure that with a little work, Tony resold for it for at least 6k. (We learned our lesson.)
As I continued to come to Tony I felt that they only wanted my business if they could charge me at least 500 each time. Some of what I did WAS on Warranty, and that is one of the reasons I bought a Hyundai. However, alomst every time I received a printout of all the things they wanted to fix, and had to make decisions to go elsewhere to save money. Every time I did that, I saved money or found out that I did not need to have that work done. Except one time, I believe.
One time I towed the car in for some work and it happened to be on Employee Appreciation Day. I had to wait for hours, and they really did not want to fix it, it seemed. I had a real good idea what the problem was, but they kept ‘checking or testing’ or whatever. I had talks with the service person (lady) and then the Service Manager. Finally, I stopped a manager from one of the other Tony Brands and he was helpful. I finally got serviced, and the car was fixed ‘enough’ to drive back home to town.
The next day, I had to have another Service Person, at Kahala Shell take a look at my engine and he was surprised. He asked me who had worked on it and when I told him the dealer, he seemed concerned. He felt that the engine had been tampered with and even sabotaged. We finally got the car fixed, but I had lost my trust for Tony then.
As I accompanied my wife to get her Tucson serviced (oil change) last week, I asked the Service Dept. to quote a price to fix my transmission issue. I had gotten a diagnostic report from a friend who does service, (but was too busy to take it in.) The Parts Guy was a nice guy and gave me two engine diagrams showing me the exact part, or what he thought was the correct part. Shift Solenoid D was what the diagnostic had said.
The parts guy could not give me a quote.
I called back and was told that my car would NOT be under warranty. Gavin, I believe, quoted 585.00 for the labor. (I wonder how much they would have charged for the part.) My friend who did the diagnostic said another Transmission Shop would probably fix it for “between 400 and 600.” Knowing what I did I said no.
Today, I called another service guy, Eric at Auto Air & Associates, who DID have the time & room to do the work. He looked at it and thought that the car was under warranty. As I assured him that I was the original owner, he also told me that there was another Hyundai Dealer on the island. He took the time to read the warranty and double-checked. It was clear. It was under warranty.
As I called Hyundai Windward, Edison, in Service took care of me. He checked the warranty, twice and asked me for the 3rd time at least, whether I was the original owner. I assure him I was.
It IS under warranty. Now, there possibly could be more work once they get in there, BUT, if I had left it at Tony, I believe I would be out 1 thousand for starters. I believe they knew the warranty facts, based on previous experiences with them.
I owe Eric for his help obviously.
Tony has lost my service business, the next new car I buy or lease, the next new car my wife buys (or leases) and any after that. We LOVE Hyundai, but it takes more than a great saleperson to satsify my wife and I.
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